All the rates quoted on our site are PER ROOM for the duration of the WHOLE STAY requested. All prices include service and local taxes.
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"Available" confirmation indicates that your request is available from assigned rooms that we hold for octopustravel clients. If booked, these can be confirmed in seconds. "On Request" confirmation is where we have no pre-assigned rooms available that match your requirements and need to request room(s) for you directly from the hotel. If you book a hotel showing "On Request", we contact the hotel on your behalf and you will receive a reply to your request within 48 hours.
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| If you book a hotel that is showing "Available" confirmation, you will receive a confirmation email within a few minutes. If you make an "On Request" booking, assuming the hotel is able to accommodate your request, you will receive a confirmation email from us within 48 hours. Confirmation emails will include full booking details and confirm the price you have paid. If an "On Request" booking cannot be confirmed by the hotel, we will advise this to you by email within 48 hours. |
No. The booking confirmation printed from the octopus site is all you need. Please note that for hotels showing "Available" confirmation octopustravel has rooms assigned for our clients and we only supply your name to the hotel 72 hours prior to your arrival; if you contact them before this they will not have your details yet. For "On Request" bookings we forward your name to the hotel at the time of booking. In neither case do you need to contact the hotel yourself.
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The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are passed on to you. This can be verified on the hotel booking detail screen where the booking total is confirmed prior to payment being taken.
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To access the details of any of your bookings please click on the Your Account link on the Homepage. Enter the email address and the password submitted when making your booking. To amend or modify the booking details i.e. booking name/dates of stay/number of nights please click on the underlined Booking Reference Number. Please note that all amendment requests are subject to availability and that charges may be applied for decreasing the number of rooms or nights. Please refer to our Booking Terms for full details
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Please refer to our Booking Terms.
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Any refund due will be credited directly to the credit/debit card that was used to pay for the booking.
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We accept payment by Visa, MasterCard and UK Debit and Switch cards.
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For secure online payment, we use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the internet. For further information, please refer to our privacy statement.
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We take the issues of privacy and security very seriously. For peace of mind, please refer to our extensive privacy statement.
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Yes, if you have a credit/debit card with an international billing address, you can use it to book a hotel. The address you enter at the payment stage needs to exactly match the credit/debit card billing address.
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All hotels on the web site have a report that contains information relating to its location. It is your own responsibility to arrange travel to and from the hotel.
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1.6 Kilometres is equivalent to 1 mile.
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All hotel rooms will be held until 5am the following morning.
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Apart from changes that may be made to reflect market conditions, the prices are shown in the currency requested by the user and these are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Once a booking has been created however, the currency exchange rate for that booking is fixed as those at the booking creation date, even if further items are added to the booking. Most importantly, the prices include service charges, local taxes and in many cases breakfast.
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Yes, OctopusTravel is VAT registered - our VAT registration number is 756400145 and our VAT status falls within the Tour Operators Margin Scheme (TOMS). To ensure that our administration costs are kept to a minimum and that we can pass these savings onto our customers, all our business is accounted for under this scheme. In accordance with the rules of TOMS, Customs and Excise have advised us that we are unable to issue separate VAT invoices and VAT is not recoverable by VAT registered organisations.
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Outdoor swimming pools are generally open from May till September, weather permitting and depending on the country.
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